Privacy Notice

Last updated: October 28, 2026

Scope and contact

Richard McDonald, using the X-Ploy brand, operates x-ploy.com. This notice covers the public marketing website, inquiries sent through it, and the Business OS practices described below. Contact support@x-ploy.com with privacy questions or requests.

This notice does not describe every data practice of Sites accounts, STEM or other linked products. Product-specific notices and the privacy notice of a business using X-Ploy apply to those separate activities.

Information you provide

Our inquiry form asks for your name, email address and message. You may also provide a phone number and choose whether you want texts about your request. Your message may include business details, such as your industry, team size and the work you want to improve.

Please do not send passwords, payment-card details or private customer records through this form.

How inquiries are handled

We use inquiry information to understand your request, respond, arrange the next step and provide support. The website's inquiry flow creates a CRM record and is configured to notify the X-Ploy team through CRM, email and text, and to send a customer confirmation. The team and service providers handling those functions process relevant inquiry information for these purposes.

The optional text checkbox relates to your request. Contact support@x-ploy.com if you want to change how we contact you.

Website delivery and analytics

Cloudflare provides website infrastructure. Delivering web pages involves technical request information being processed by website infrastructure, such as an IP address and browser request details. See Cloudflare's Privacy Policy.

We use Google Analytics and X-Ploy's own website metrics to understand website usage and improve the site. Google receives information through its Analytics service. We do not use a Meta pixel on this website.

Read how Google uses information from sites that use its services. Google also offers a Google Analytics opt-out browser add-on for supported browsers and Analytics implementations. That add-on does not stop X-Ploy's own metrics or other website processing. Browser privacy settings may offer additional controls; their effect depends on the browser and technology involved.

Links can take you to other websites or products with different notices. Payment and account actions occur on the relevant product or provider surface; this marketing inquiry form is not a payment form.

Your requests and records

You can email support@x-ploy.com to ask about information you submitted, request a correction, or request access or deletion. We may need to verify that the request concerns your information or that you have authority to act. Applicable legal obligations and the circumstances can affect what information may be provided or deleted.

Contact us about the records associated with your inquiry and any retention questions. Do not assume that closing a browser or leaving the website deletes a submitted inquiry.

Changes

We may update this notice as the website and its practices change. The date above identifies the latest update.

See also our Website Terms.

Business OS, CRM and bookkeeping

X-Ploy Business OS helps businesses manage customer relationships, service work, invoices, payments and accounting information. Depending on the features used, information in a workspace may include business and account details, customer contact information, service records, quotes, invoices, payments, fees, refunds, payouts and related transaction records.

We process this information to provide and support the services, maintain and secure accounts, process and reconcile transactions, generate accounting records, respond to requests, prevent fraud and comply with applicable obligations. Automated bookkeeping features use relevant transaction information to help organize and reconcile records; businesses remain responsible for reviewing their own accounting records.

Payments and authorized connections

Stripe provides payment processing and related services. When a business connects Stripe or a customer makes a payment, information needed for account setup, payment processing and related transaction services is shared with or collected by Stripe. With an authorized Stripe account connection, X-Ploy can use transaction details to support bookkeeping and account reconciliation. Stripe may process information for payment authentication, fraud prevention, compliance and other purposes described in its own Privacy Policy.

Payment card details and saved payment methods are handled and stored by Stripe; X-Ploy does not store full card numbers.

Google and Apple may be used for sign-in when you choose those options. Those providers process information under their own privacy notices and provide X-Ploy the information needed to authenticate your account. Connecting an integration is optional and subject to the permissions presented during connection.

We share workspace information with third-party integrations when the account holder authorizes the connection. We also use service providers for functions needed to operate and secure X-Ploy, such as hosting, website infrastructure, communications and support. Those providers receive information as needed for their services. We may disclose information where required by law or necessary to protect rights, safety and security.

No sale or harvesting

X-Ploy does not sell personal information or customer workspace data. We do not anonymize or aggregate customer data for sale or harvest it for resale. We do not share workspace data with unrelated third parties for their advertising or marketing purposes. These commitments do not prevent the service-provider, authorized-integration and legal disclosures described above.

Business customer information and requests

A business using X-Ploy controls the information it enters into its workspace and is responsible for its own notices and lawful use of customer information. If your information is held by a business using X-Ploy, please contact that business about your request. You may also contact support@x-ploy.com; we may need to verify your identity or authority and coordinate with the business.

We retain information as needed to provide the service and for security, operational, accounting, tax and legal purposes. Retention varies by record and obligation. You may request access, correction or deletion at support@x-ploy.com; applicable obligations and the circumstances may limit what can be provided or deleted.

Business communications

Businesses that enable communications may use X-Ploy to send and receive text messages and send transactional emails to their customers. Third-party texting providers and other communications service providers process relevant contact information, message content and delivery information to provide these features. These communications are initiated by or on behalf of the business using X-Ploy. If you have questions or want to change your communication preferences, please contact that business first. X-Ploy may also send its own account and support communications as described in this notice.